In the world of warehousing, client visits happen commonly. The feel of it does not quite differ from an inspection or an appointment and it does not necessarily have to be as stressful as one of those either.
The main objective that your preparations should accomplish is to showcase how effective your warehouse operations are. The client should be able to see that your warehouse is being managed well, especially when it comes with the integral parts like equipment handling and inventory, and that it is prepared for possible circumstances that need to be attended to.
There are a few things you must focus on to do just that. Here is a guide you can follow to prepare your warehouse for a client visit:
Know your audience
Have information on which client is visiting. Ask yourself this question first: Who are you going to show the warehouse to?
Supplier or middleman: The focus of your discussion with the client will depend on whether you are speaking to your supplier or with a retail chain representative. The talking points will differ from their needs.
Potential client or an existing client: Do you have to highlight the reasons why they chose you or should you put an emphasis on the potential and benefits of your warehouse?
Like warehouses from LSCR, safety should be at the top of your priorities. See to it that your safety guidelines are practiced as per usual. Ensure that you have secured the up-to-date safety certifications that indicate it and provide safety gear for your guests as soon as they enter the warehouse premises.
Clean up and organize
It goes without saying as well as safety that your warehouse should be tidy. From the usual stuff like mopping the floor and disposing of trash, to properly organizing your storage, be sure that you have the facility look as clean as it should be.
Keep it professional
Aside from the warehouse itself, the management and workers should also look the part. You do not have to enforce a dress code but if clients are coming over, then everyone should dress accordingly. Also remember to be courteous and polite to your guests.
Ask for feedback
After or even while you are touring your clients around, ask them if they have something to say about what you showed them and what they heard from you. Their feedback is key to strengthening relations with them. Involve them by asking for their comments, suggestions, or any queries that they may have.
In summary, this simple guide helps warehouse management to concentrate on the important parts you need to get right to impress your their clients. It all boils down to letting them know that their investment is in good hands by showing them how you take care of your warehouse operations.